At Aii.cx, our mission is to provide an AI-powered assistant that not only enhances your team's efficiency but also prioritizes the security of your data. We are committed to upholding the trust of our customers and only collect data that is necessary to deliver our services effectively. All of our data is securely stored in the Cloud in the European Union and is in full compliance with EU laws.
The data we collect is primarily self-reported by users during the sign-up and usage of our service. This includes account information such as email addresses, specified names, and billing details, as well as customer-provided user preferences and data uploaded to create the knowledge base for our AI. We also collect data when users interact with our service, such as IP addresses, browser types, ISPs, operating systems, timestamps, and clickstream data, to further enhance our user experience.
Aii.cx ensures the safety of your payment card information. If a credit or debit card is used for payment, we process payments through a third-party payment processor, which stores and maintains your complete payment information. Aii.cx does not store your complete payment card number itself.
We use the collected data to provide users with the best possible experience and improve our product. The data also helps us market new products that we think our users will find valuable. We value your privacy and strive to balance our data collection practices to respect it.
Aii.cx employees do not have access to your data unless permission is given for support, or access is required as part of an active abuse or fraud investigation, or where necessary to comply with a valid legal process.
To help you demonstrate our commitment to trust and data security to your customers, we provide transparent information about how we secure Aii.cx and your data. We are continuously working on providing more resources to prove our commitment to protecting your trust.
Aii.cx respects the right to privacy for all of our customers. We provide specific disclosures on how we comply with GDPR and other EU regulations. If you have any specific questions, please reach out to our team.
As Aii.cx is hosted in the Digital Ocean Cloud, we apply robust measures to secure your data and our infrastructure. Our security measures include the use of SSH keys, firewall implementation, and Virtual Private Cloud (VPC) for multiple services that only need to interact with each other. All these measures protect against common internet threats such as bots, brute-forcers, and stressors.
For our AI assistant service, we secure the system and the network your service runs on, including the management control plane. If you use our specialized chatbot services, we extend our responsibility for the security of those platforms further. Secure configurations and controlled access are part of our security practices.
We understand the importance of data security and privacy. That's why Aii.cx uses robust AWS encryption and follows SOC II vector database privacy standards to protect your data. Access controls are customizable, with permissions granted on a per-chatbot basis and real-time permission updates, ensuring users can only access the information they're authorized to view.
Aii.cx is trusted by businesses worldwide for its exceptional data protection, seamless document storage, and collaboration capabilities, striking a perfect balance between uncompromised security and an exceptional user experience.